Scope and your rights
This page explains how to request cancellations and refunds through InstaParty. It does not replace mandatory rights under Egyptian law or the terms accepted for a specific item or booking. Where mandatory law gives you a right or remedy that conflicts with a platform or vendor term, the law applies.
Goods you purchase
The Egyptian Consumer Protection Agency describes a 14-day return or exchange period after receipt without a reason, subject to exceptions, and a 30-day period for defective goods. For an eligible defect, the supplier refunds without additional cost through the original payment method within one week of the request. Its listed exceptions include perishable, qualifying custom-made, and consumer-altered goods; each applies only under its legal conditions.
Read the Consumer Protection Agency's official exchange and return guidance.
Rentals and booked services
The goods guidance above concerns purchases. For a rental or booked service, review the confirmed details, event date, and cancellation terms before paying; mandatory legal rights still apply. Use the cancellation option in Your Event when it is available. Cancellation and refund are separate outcomes. The accepted terms, product stage, event timing where relevant, and applicable law determine any refund. Your Event may show an estimated refund before you confirm cancellation; it is only an estimate, not proof of approval or completion. An unpaid booking has no payment refund to process. Contact support if your account says review is needed or the refund is not shown as completed. A booking marked cancelled is not proof that a refund is complete.
Digital items and services
Before buying, review the listing's delivery and refund information. Some software may meet a legal exception; that does not exclude all digital products or services.
Request help and check status
For a cancellation or refund request, a vendor cancellation, or a service issue, contact InstaParty through the Contact Us page. Include the booking or order reference, event or delivery date, amount, payment reference if available, and a short explanation. A request is not an approval. Your Event and Payments show cancellation and refund status separately; rely on a completed refund status, not a cancellation or account credit alone, to confirm a refund.